ToDesk FAQ Help Center

ToDesk can be registered and used normally overseas: you can sign up with an international email (Gmail, Outlook, Yahoo), devices at home and abroad can remote into each other, and the main account limit is on binding an overseas phone number, not on the connection itself; you will not be banned just for being abroad. Note, though, that the free edition has added quotas and throttling in recent years: across borders it only uses ordinary routes, so latency and stutter are noticeable, and reaching optimized routes requires buying the paid global node add-on. So it works, but stable low-latency cross-border use basically requires payment.

In ToDesk, open the display or image settings in the remote control window and switch the quality level from Smooth to High Definition. However, the free edition tops out at Smooth or Low Definition (rated up to 1080P but soft in practice); the higher Ultra HD level needs a Pro membership, and the Original quality level needs a separate high-performance add-on or the Gaming or Performance edition. If it still looks blurry or laggy after you switch to High Definition, it is most likely hitting the free-edition cap or an unstable network, so consider upgrading to a paid edition for crisper 2K and above quality.

ToDesk does not officially publish exact throttling figures; the docs only list image-quality frame rate (capped at 1080P Low Definition, 30Hz/30FPS) and monthly quotas (since March 2025, up to 200 connections and 80 hours per month). Hands-on tests show 2D game packet loss can reach about 30%. Add the ordinary-only routes across borders, and the free edition suits viewing data, transferring files, and low-frequency occasional use; for high-frequency, long sessions, or smooth video, it is not enough and you will need to pay.

The ToDesk software itself does not rummage through your files on its own when no one is connected. Files are accessed only when someone successfully takes remote control or uses file transfer, and both require having your device code and password first. In other words, without the connection credentials you provide, an outsider cannot take your files. The risk lies with the party you authorize to connect: during remote control they can browse and take your files. So only let trusted people connect, watch the whole time, end the session right away, and download only from official sources to avoid installing a counterfeit version that steals files.

After you set a fixed unattended password in ToDesk, anyone who knows both your device code and that fixed password can connect anytime while you are away from the computer, which is exactly how unattended access is designed. So safety depends on how you manage that password: (1) make it complex enough that no one can guess it; (2) never leak it together with the device code; (3) turn off unattended access when you no longer need it and switch back to a temporary password that refreshes each time; (4) regularly check the device list for unfamiliar connections. Do these well and unattended access is safe to use.

Based on the official pricing, the paid plans are time-based subscriptions: there are annual, continuous monthly, and single-month options (for example Pro at 158 yuan per year, 24 yuan continuous monthly, and 40 yuan single month), with the annual plan being the best value. The materials show no one-time perpetual purchase, so for now it should be treated as primarily subscription or recurring billing (if a perpetual buyout exists, confirm on the official site; needs hands-on confirmation). The free edition itself is permanently free with no payment required.

Downloading from the official todeskremote.com or the Taiwan App Store is safe; be sure to recognize only todeskremote.com and the official store listings, and avoid counterfeit sites in search results such as .ac.cn, .com.cn, and todeskt to avoid getting a bundled version. Registration does not require a lot of personal details: just an email address plus a verification code completes it, with no phone number needed (an overseas phone number cannot be bound anyway). Registration is free, and the core personal-edition features carry no charge.

In ToDesk, find Display or Image Settings in the toolbar of the remote control window after the connection opens, where you can adjust the quality level (Smooth, High Definition, and so on) and options like Smart Lossless. The free edition lets you fine-tune here, but its quality caps at Smooth or Low Definition with a 30fps frame-rate limit; unlocking Ultra HD needs the Pro edition, and Original quality needs a high-performance add-on or the Gaming or Performance edition. The materials do not provide a step-by-step visual UI guide, so the exact option location depends on your version interface; needs hands-on confirmation.

Registering ToDesk overseas does not necessarily require a Chinese phone number, but if you use a phone number, it has to be a Chinese one. Official support clearly states that only mainland Chinese phone numbers can currently be bound, and overseas numbers like +852 and +886 cannot. The common approach for overseas users is to register with an international email (Gmail, Outlook, Yahoo); the email can also be used for password recovery and login verification. You can also use App QR-code scanning or WeChat third-party login, with no Chinese phone number needed at all.

If someone knows my ToDesk device code, they cannot connect directly. Knowing the device code alone is not enough to get in; they must also have your temporary password or the fixed password you set to connect successfully. The temporary password refreshes after each connection by default, so a leaked code alone does not let anyone get in on their own. What you really need to watch is not handing your code and password together to untrustworthy people. If you are worried, confirm you have not set an easily guessed fixed password, and turn off unattended access when not in use.

Generally you do not need to turn on a VPN separately. ToDesk supports global connections, so cross-border remote control between Vietnam and China works on its own, and it uses its own routes when it detects a cross-border session. The free edition only uses ordinary routes across borders, so latency is higher and it is laggier; for stable low latency, you should buy the official paid global node feature (one end must be overseas, both sides must buy the add-on, and the controlled end must be upgraded to V4.6.1.0 or higher) rather than relying on a VPN. Also, Vietnamese phone numbers cannot be bound for registration, so we recommend registering and signing in with an international email such as Gmail or Outlook.

ToDesk officially publishes mainland yuan pricing (for example, Pro at about 158 yuan per year and 24 yuan per month continuous monthly), and there is currently no separate official Hong Kong dollar pricing page; the HKD amount is converted at the exchange rate at checkout on the official site. Whether a Taiwan credit card can pay directly and which payment methods are supported is not specified in the materials, so we recommend actually testing it on the official checkout page to confirm (this point needs hands-on confirmation). Before buying, remember to register an account with an international email first (Hong Kong and Taiwan phone numbers cannot be bound).

Yes, there is after you register the free ToDesk edition. The personal free edition has kept tightening quotas in recent years: since June 2024 it was up to 300 connections and 120 hours per month; on March 24, 2025 it was cut again to up to 200 connections and 80 hours per month. Count and duration are tallied the same way for both the controlling and controlled ends, and once exceeded the free edition cannot keep connecting until the quota refreshes at midnight on the 1st of the next month, or you upgrade to a paid edition. Low-frequency occasional use is usually enough, while high-frequency long sessions easily hit the cap.

It depends on which kind of lossless. ToDesk has Smart Lossless (lossless when still, lossy when in motion) that you can turn on in the image settings; but true HD and lossless capability is tied to payment: Ultra HD needs a Pro membership, and Original or true-color lossless (the Performance edition can reach 4:4:4 true-color lossless) needs a separate high-performance add-on or the Gaming or Performance edition. The free edition only goes up to Smooth or Low Definition with a 30fps frame-rate cap. So if what you want is high-resolution true-color lossless remote control, you need a paid upgrade.

Yes. Without a Chinese phone number, switch to an international email to register: Gmail, Outlook, Yahoo, and other international emails can all receive the verification message to complete registration; the flow is enter email, send verification code, then finish after verifying. The email can also be used for password recovery and new-device login verification. You can also use ToDesk App QR-code scanning or WeChat third-party login. Since the official side only supports mainland numbers, overseas phone numbers cannot be bound, so the email channel is the standard solution overseas.

The free ToDesk edition does not include the privacy screen (blackout) feature. To black out the controlled computer local screen and lock its keyboard and mouse during remote control, you need to upgrade to a paid edition: the Pro edition and up offer a Custom Privacy Screen, and the Performance edition additionally has a stronger Strong Privacy Mode. If you are just doing ordinary remote control and do not mind bystanders seeing your local screen, the free edition basic features are enough; but if you need to prevent bystanders from peeking or interfering with your local machine, you must subscribe to a membership that includes the privacy screen.

Yes, ToDesk supports global connections, so it works and can interconnect in both Cambodia and Taiwan. Note two things: (1) across borders the free edition only uses ordinary routes, so latency and stutter are more noticeable, and for stable low latency you need to buy the paid global node (one end overseas plus the add-on on both sides plus the controlled end at V4.6.1.0 or higher); (2) overseas phone numbers cannot be bound for registration, and the controlling side that starts the connection must also sign in on newer versions, so we recommend registering and signing in directly with an international email such as Gmail or Outlook to bypass the phone-number limit.

The Pro edition pricing ToDesk officially publishes is in yuan (about 158 yuan per year, 24 yuan per month continuous monthly, and 40 yuan single month), and there is currently no separate official SGD pricing page; the actual SGD amount is converted at the exchange rate at checkout on the official site, and overseas the official site checkout currency and local payment methods apply. We recommend checking the current converted amount and available payment methods on the official checkout page (this point needs hands-on confirmation). Before buying, just register an account first with an international email (Gmail, Outlook, and so on).

Yes. The free ToDesk edition only goes up to Smooth or Low Definition with a 30Hz frame-rate cap, and the community and hands-on tests widely report that the free edition is directly bandwidth-limited, so high-motion video easily stutters and feels unresponsive; across borders it only uses ordinary routes, so latency is even more noticeable. Reaching 60Hz, Ultra HD, Original quality, or optimized cross-border routes all require payment (such as the Pro, Gaming, or Performance edition or the global node add-on). For simple document edits and file transfers the free edition is usually enough; but for smoothly remoting into design software or games, a paid upgrade is basically required.

ToDesk can, but it requires payment. The free edition tops out at 1080P (and on the low-definition side); for 4K you need to upgrade to the Gaming edition or above: the Gaming edition reaches up to 4K original quality and up to 240fps (about 42 yuan per month continuous monthly, 298 yuan per year); the higher Performance edition can reach 8K original-quality level and up to 360fps (about 95 yuan per month continuous monthly). For high resolution we also recommend sufficient network bandwidth, otherwise it will still lag. The free edition cannot run 4K.

No, ToDesk cannot be registered with an overseas phone number. The official forum and support clearly state that only mainland Chinese phone numbers can currently be bound, and overseas numbers like +852 (Hong Kong), +886 (Taiwan), and +65 cannot be bound for registration. Overseas users should switch to an international email (Gmail, Outlook, Yahoo) for registration and login; the email can also recover passwords and do login verification, or you can use App QR-code scanning or WeChat login, all of which bypass the phone-number limit.

If I find someone online to fix my computer and let them connect with ToDesk, there is this risk. Letting an online stranger take remote control is like handing your computer fully over to them: during the session they can install any program, including secretly planting spy-control software or a Trojan. We suggest: try to find someone you know and trust; watch their every step the whole time during the connection and do not leave; immediately end the connection and change your password after the fix, and check recently added programs and startup items for anything suspicious. Most important, never hand your code and password to a self-proclaimed online expert or support agent who contacts you out of the blue from an unknown source.

Both causes are possible when ToDesk is laggy and high-latency remotely. On one hand, the free edition has hard caps on image quality and frame rate (the screen only reaches Smooth or Low Definition, the frame rate caps at 30, and since 2024 the community has found throttling added), and across borders it only uses ordinary routes, so it is prone to lag; on the other hand, an unstable network or insufficient bandwidth also causes continuous lag. First troubleshoot yourself: upgrade to a newer version, close other apps using the network, and improve your network; a 3 to 4 second lag on the first connection is normal initialization. If you want 60-plus fps, Ultra HD original quality, or low cross-border latency, these all require payment (HD membership plus global nodes).

Yes it can; ToDesk supports global connections, and devices at home and abroad can remote into each other. As for membership, the official pricing is in yuan (for example Pro at 158 yuan per year), and there is no separate official ringgit pricing page; the actual billing currency and amount follow the official checkout page (it may be converted at the exchange rate; needs hands-on confirmation). For registration, note that overseas phone numbers such as Malaysian ones cannot be bound, so switch to an international email (Gmail, Outlook, and so on) to register and sign in.

Troubleshoot in order: (1) confirm the account and password are correct (phone number or email); (2) check whether the network is stable and whether the official servers are having issues; (3) confirm the local ToDesk Service is running (you can check it in services.msc); (4) try another login method, such as account password, SMS code, App QR-code scanning, or WeChat; (5) if it still does not work, contact support. Also, for a first login on a new device, the official side sends a confirmation email, and you must click Allow Login inside it to log in, which is a normal security mechanism.

ToDesk high frame rate is a paid capability, and the free edition frame rate caps at just 30Hz/30fps. To enable 60Hz or higher, you need to buy the matching paid tier: the Pro edition does about 60fps, the Gaming edition up to 240fps, and the Performance or high-performance edition up to 360fps; Original quality and 60Hz usually need a separate high-performance add-on or the Gaming or Performance edition. After upgrading to a paid edition, you can select the higher frame-rate options in the image or display settings of the remote control window. The free edition has no real high frame-rate mode to turn on.

Yes. ToDesk supports registering with email plus an email verification code; the flow is enter email, send verification code, then finish registration after verifying, with no phone number needed at all. Gmail, Outlook, Yahoo, and other international emails can all receive the verification message, and the email can also be used for password recovery and new-device login verification. This is also the standard approach for overseas users to bypass the fact that overseas phone numbers cannot be bound.

It is very likely a scam. Legitimate support almost never asks you to install remote control software and then report your device code and password to handle a problem. Once you hand over those two items, the other party can fully control your computer and take the chance to rummage through files, operate online banking, and install Trojans. Anyone who contacts you out of the blue, claims they will fix things remotely, and asks for your ToDesk code and password should be treated with high suspicion. The right move: refuse to provide them, hang up, and verify yourself through official channels; if you already handed them over, immediately end the connection, change your password, and freeze related accounts if needed.

The free ToDesk edition remote control has quota limits, and they have tightened year by year. The free edition has a monthly connection count plus total duration allowance: since June 2024 it was up to 300 connections and 120 hours per month; since March 2025 it was cut again to up to 200 connections and 80 hours per month. The quota is tallied for both the controlling and controlled ends, and once used up the free edition cannot keep connecting until it refreshes at midnight on the 1st of the next month, or you upgrade to a paid edition. It is not that each session is forcibly cut off after a while; rather, you cannot connect once the month accumulated count or duration is used up.

The free ToDesk edition limits are based on monthly quotas (about 200 connections and 80 hours per month) plus image-quality and frame-rate caps, not a forced payment prompt after a few minutes. Only once you exceed the quota for the whole month does the free edition stop connecting and prompt you to wait for the next month refresh or upgrade. Everyday low-frequency occasional use usually will not be interrupted often; you will only run into the need to pay and upgrade when you need higher definition, cross-border optimization, or exceed the quota.

On the login screen, use the Recover or Reset Password function, or go to the personal center at uc.todesk.com and reset the password via the email or phone verification code you bound. Overseas users who registered with email simply use that email to receive the verification code and reset. The official side does not provide a separate step-by-step visual tutorial, but the entry point is definitely at uc.todesk.com and goes through bound-email or phone verification; the detailed screens need hands-on confirmation.

Gaming on the free ToDesk edition is not very smooth. The free edition caps the frame rate at 30fps, the quality is on the low-definition side, and the bandwidth is throttled; hands-on tests show card and board games, RPGs, and other low-input games are usable, but competitive games like CSGO at 30 fps are playable but not enjoyable, and 2D game packet loss reaches about 30% in tests. For smooth remote gaming we recommend upgrading to the Gaming edition (up to 4K original quality, 240fps) or the Performance edition (8K, 360fps); for cross-border play you also need to buy the global node add-on to cut latency.

This is normal, because the official side currently only supports binding mainland Chinese phone numbers, so a +886 Taiwan number cannot be bound in the first place and naturally will not receive the verification code. The solution is to switch to an international email (Gmail, Outlook, Yahoo) for registration and login; the email can receive the verification message normally and can also be used for password recovery; or switch to ToDesk App QR-code scanning or WeChat third-party login. There is no need to keep struggling with SMS.

It is very likely telecom fraud, a common tactic in Southeast Asia. An unknown caller telling you to install ToDesk and report your device code and password aims to remotely control your computer or phone and take the chance to steal data and operate online banking transfers. Remember: legitimate institutions do not ask you to hand over remote control credentials this way. The countermeasures: hang up directly, do not install, and do not provide any code or password; if you need to confirm, contact the official support channel yourself. If you already did it, immediately disconnect, change all important passwords, and contact your bank.

When ToDesk shows that prompt, it means this month free connection quota is used up. The free edition has a monthly cap (since 2025, up to 200 connections and 80 hours of duration), and this count is tallied for both the controlling and controlled ends; once the cap is reached you cannot connect again. Two solutions: (1) wait for free until midnight on the 1st of the next month when the allowance refreshes automatically and you can keep using it; (2) if you use it heavily and cannot wait, upgrade to a paid edition (such as Pro at about 13 yuan per month on an annual basis, the Gaming edition, the Performance edition, and so on) to remove the quota limit. You can still use it without paying; you just have to wait for next month reset.

Yes, file transfer is one of the core features available in the free ToDesk edition; once you register an account you can transfer files during a connection. As for the specific size limit on a single file or total volume, the materials do not list it explicitly; the free edition is generally enough for everyday file transfers; if you need to transfer very large files, we recommend actually trying it to confirm whether there is a cap (this point needs hands-on confirmation).

A Security verification needed or Abnormal login prompt on a first login from a new device in ToDesk is most likely a normal security mechanism: the official side sends a confirmation email (or new-device login verification email) to the address you bound, and clicking Allow Login inside it lets you log in normally, meaning the account is not actually in trouble. If you do not receive the email, check the spam folder or switch to another login method (SMS code, App QR-code scanning, WeChat); if it still cannot be resolved, contact official support.

ToDesk can play remotely, but the free edition will lag. The free edition caps the frame rate at 30fps, the quality is on the low-definition side, and the bandwidth is throttled; low-input card and board games and RPGs are roughly playable, while competitive titles (like CSGO) at 30 fps are playable but not enjoyable, and high-motion ones will also drop packets. For smoothness you need to upgrade to the Gaming edition (up to 4K/240fps) or the Performance edition (8K/360fps); for cross-border remote play, the free edition only uses ordinary routes with high latency, so you also need to buy the global node add-on for a noticeable improvement.

The most common reason ToDesk registration does not receive the SMS verification code is using an overseas phone number: the official side currently only supports binding mainland Chinese numbers, and overseas numbers like +852 and +886 cannot be bound, so they naturally will not receive the SMS. If you use a mainland number and still do not receive it, the network or server may be temporarily having issues, so try again later. The most reliable approach is to switch to an international email (Gmail, Outlook) to register and receive the email verification code, or use App QR-code scanning or WeChat login, bypassing SMS entirely.

When using ToDesk from an official source and only connecting to your own trusted computer, the connection has encryption protection, so the chance of being intercepted in transit is low. The real high risk is: letting someone else remote into your computer to operate online banking, or having installed a counterfeit Trojan version, in which case the other party can directly see and intercept your account credentials and operate transfers. Safety tips: when operating online banking, do not let anyone remote into your machine, download only from the official todeskremote.com, and disconnect immediately after remote control ends. The safest approach is not to perform sensitive financial operations while under remote control.